Any deposit that is paid is considered a "holding fee". Basically you are paying Flygirl Photography to hold a session date and time for you. Since I shoot natural light I am limited to how many sessions I can do a day and I am turning away other potential clients who would love to take, and need your session time. Therefore, no matter what your reason for canceling, your deposit is non-refundable and non-transferable.
With that in mind, please make sure you book out with your agent and/or manager as soon as you book your session. By doing so you can avoid them scheduling auditions during that time and the awkwardness of having to cancel your session and loose your deposit.
If you absolutely must cancel I prefer at least 48 hours notice so that have time to contact someone on my waiting list. If you cancel with less than 48 hours notice you will lose your deposit and if you booked a promo and a deposit was not paid you will not be allowed to reschedule for future promos unless you pay for the canceled session(s) first.
Reshoots and Refunds:
Photography is an art form and is extremely subject to interpretation. My style of shooting is clearly shown on my website, Instagram and professional Facebook page. If you don't love my style then please don't schedule with me. Don't expect me to change my style of shooting for you. Find a photographer whose work you really like.
Because you receive all your hi-resolution images and are able to download them I do not give refunds. I will re-shoot but only for technical or mechanical issues. If that occurs you will know.
There are no re-shoots on the Promos.
Please, and I can't stress this enough... please talk to, or meet with your reps before your shoot to make sure everyone is on the same page. You are responsible for knowing what they want and need from your new headshots.
Your agent and/or manager are welcome to call me to discuss your session.
Additionally, if you or your child are sick, tired or having a bad hair or low-energy day, or have issues with light sensitivity your headshots will reflect that but it's not grounds for a free re-shoot or a refund. This is a profession that you've chosen for yourself and you have to rise to the occasion.
Young Children & Toddlers:
Photographing young children, toddlers and babies for actor's headshots is very challenging. Headshots require focus and the ability to follow directions. Most young children, and especially toddlers and babies do not even understand what the heck is going on and why and as rule start acting out. That said, I have come across kids as young as 2 and 3 that were amazing in front of the camera and anyone could tell they were meant to be in show business. However, in my experience it's a very small percentage.
I do not guarantee any work for children under the age of 5.
If you book a session for your young child and when you arrive they are un-willing to cooperate. Or if I am unable to get them to listen or do what is needed, you are still responsible for paying for the session and any deposit that was paid is non-refundable.
If you're thinking that your child is meant for stardom... remember, being adorable is only half the battle. Consistently being able to focus, take directions and the ability to "bring it" when they are on the spot and the center of attention is going to be the biggest deciding factor.
Parents, please give me room to work. Being overly involved is confusing and distracting to the child and the process. It interrupts the creative flow and pulls the child's attention away from the photographer. You are welcome to watch as long as you are not a distraction.